Full Lifecycle One-Stop Supporting Service

From pre-sales consultation, personalized customization, production follow-up, professional packaging & transportation, to in-sales arrangement and long-term after-sales maintenance, Dino Walk provides full-process, one-stop professional supporting services for all animatronic dinosaur and simulation model projects. We cover every detail of your project to save your time, cost and energy.

Pre-Sales Support

Our professional sales team is available 24/7 to answer your questions. Whether you need product details, customization solutions, or quotation information, we will respond quickly and provide detailed, professional advice. We also offer sample photos, video demonstrations and factory on-site inspection services, helping you fully understand our products and manufacturing strength before placing an order.

Full Customization Support

We support all-round personalized customization to match your project demands perfectly:

Dinosaur species customization

Size & height customization

Skin color & texture customization

Movement action customization

Sound & voice effect customization

Static posture & pose customization

Whole scene theme customization

Customer logo & brand pattern customization

Theme Park & Exhibition Layout Support

We provide professional overall layout planning for theme parks, museum exhibitions, shopping mall shows and scenic spot projects:

Visitor touring route planning

Animatronic dinosaur placement suggestion

Matching lighting & landscape plant collocation suggestion

Supporting decoration prop selection and layout guidance

In-Sales Support

Once you place an order, you will receive real-time production progress updates anytime. We provide tailored logistics solutions including sea freight, air freight and land transportation. Meanwhile, we assist in preparing all customs clearance documents and handling relevant procedures, ensuring goods arrive at your destination safely and on schedule.

Professional Packaging & Transportation Technical Support

We adopt multi-layer professional packaging: internal soft foam protection, standard plywood box or fumigated wooden box to prevent collision, moisture and damage during long-distance international transportation. We also provide transportation scheme optimization, container loading arrangement and overseas shipping technical guidance.

After-Sales Support

We provide a comprehensive after-sales guarantee to ensure you use our products with complete peace of mind. All products come with a standard warranty period. Within the warranty, we offer free technical guidance and free replacement of damaged parts for non-human damage faults. Our professional technical team can conduct remote troubleshooting via video call. If necessary, we can arrange professional technicians for on-site installation, debugging and maintenance service.