Is the price including tax and shipping fee?
Our default quotation is EXW factory price without tax and freight. We can also offer FOB, CIF and DDP terms including shipping cost and customs clearance according to your needs.
How long is the production lead time?
Standard models: 15–25 working days.
Customized models: 25–45 working days.
Large theme park & museum project: 45–90 working days.
What shipping methods are available? How long is the delivery time?
We support sea freight, air freight, railway and international express.
Sea freight: 30–60 days, cost-effective for large goods.
Air freight / Express: 7–15 days for urgent orders.
We also provide DDU / DDP door-to-door delivery service.
How about the packaging? Will products be damaged during transportation?
All products are packed with export standard fumigated wooden cases, waterproof film and foam cushion. Large models are designed with split assembly structure for safe transport.
Is installation difficult? Do you provide installation service?
The largest container is 11.8m Long * 2.3m Wide * 2.6m High. If the dino is more than 2.6m high. We have to cut the dino head and legs in pieces, in order to fit into the container for ocean shipment. This is how we pack and load into container.
After the container reach your end, there are two options:
1. Normally, if you purchase many large dinosaurs. We will send our installation team for installation. Meantime, will train your team how to assemble, how to maintain, etc...
2. If you order only one or two large dinosaurs, we will send you a video to guide you on how to install them step by step. It's easy.
And for the small dinosaurs, they will come in whole unit --- no installation. The estimated installation time are 7 days.
What if the product has quality problems?
Within warranty period, we provide free repair and spare parts replacement. We offer 24-hour online support and professional troubleshooting guidance all year round.
